Privacy Policy

1. Introduction

VoxityAI™ ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website voxityai.com ("Website") and use our AI voice transformation software ("Software") and related services ("Services").

By accessing or using our Website, Software, or Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not access or use our Services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

• Early Access Registration: Full name, email address, company (optional), and interests
• Support Communications: Name, email address, and any information you provide when contacting us
• File Uploads: When available, files you upload for voice model training or processing (stored temporarily)
• Feedback and Surveys: Responses to surveys, feedback forms, or user research

2.2 Information Automatically Collected

When you visit our Website, we automatically collect certain information about your device and usage:

2.3 Information We Do NOT Collect

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Website and Service Operations

• Provide, maintain, and improve our Website and Services
• Process early access registrations and waitlist management
• Respond to your inquiries, comments, and support requests
• Monitor and analyze usage patterns to improve user experience
• Ensure security and prevent fraud or abuse

3.2 Communications

• Send you important updates about our Software and Services
• Notify early access users about software availability
• Provide customer support and technical assistance
• Send surveys and request feedback (with your consent)

3.3 Analytics and Improvement

• Understand how users interact with our Website
• Identify and fix technical issues
• Develop new features and improvements
• Conduct research and analysis for product development

3.4 Legal and Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and prevent illegal activities
• Enforce our Terms of Service and other policies
• Protect our rights, privacy, safety, or property

4. Third-Party Services and Analytics

We use various third-party services to operate our Website and understand user behavior. These services may collect information about you according to their own privacy policies.

4.1 Analytics Services

4.2 Infrastructure and Hosting

• Google Cloud Platform: Website hosting and content delivery (US region)
• Amazon Web Services (AWS): Additional hosting and infrastructure services (US region)
• Custom CDN: Content delivery and website performance optimization
• Tawk.to: Live chat support widget and customer communication

4.3 Third-Party Privacy Policies

We encourage you to review the privacy policies of these third-party services:

• Google Privacy Policy
• Meta Privacy Policy
• Reddit Privacy Policy
• X Privacy Policy
• Tawk.to Privacy Policy

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. They help websites remember information about your visit, which can make your next visit easier and the site more useful to you.

5.2 Types of Cookies We Use

*Subject to your consent through our cookie banner

5.3 Managing Cookies

You can control cookies through:

• Cookie Banner: Accept or decline non-essential cookies when you first visit our site
• Browser Settings: Most browsers allow you to refuse cookies or delete existing ones
• Opt-out Tools: Use industry opt-out tools for advertising cookies
• Analytics Opt-out: Opt out of Google Analytics tracking

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

6.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Website and Services, such as:

• Cloud hosting and infrastructure providers
• Analytics and marketing platform providers
• Customer support and communication tools
• Email service providers

These service providers are contractually obligated to protect your information and may only use it for the purposes we specify.

6.2 Legal Requirements

We may disclose your information if required to do so by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public
• Protect against legal liability

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Website of any change in ownership or use of your personal information.

6.4 Consent

We may share your information for any other purpose with your explicit consent.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7.1 Security Measures

• Encryption: Data transmission is protected using SSL/TLS encryption
• Access Controls: Limited access to personal information on a need-to-know basis
• Infrastructure Security: Secure cloud hosting with enterprise-grade security
• Regular Updates: Security systems and software are regularly updated
• Monitoring: Continuous monitoring for security threats and vulnerabilities

7.2 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Information: Until you request deletion or 3 years of inactivity
• Website Analytics: Typically 26 months (Google Analytics default)
• Support Communications: 2 years for quality assurance and follow-up
• File Uploads: Deleted immediately after processing or upon user request

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

8.1 General Rights

• Access: Request information about the personal data we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a machine-readable format
• Objection: Object to our processing of your personal information
• Restriction: Request limitation of how we process your information

8.2 GDPR Rights (EU Residents)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to be informed about data collection and use
• Right to withdraw consent at any time
• Right to lodge a complaint with supervisory authorities
• Right to data protection impact assessments

8.3 CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we don't sell data)
• Right to non-discrimination for exercising privacy rights

8.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

9. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

For users between 13 and 18 years old, we require parental consent and supervision as outlined in our Terms of Service.

If we become aware that we have collected personal information from children under 13 without verification of parental consent, we will take steps to remove that information from our servers.

10. International Data Transfers

Your information may be transferred to and processed in the United States, where our servers and service providers are located. The United States may have data protection laws that are different from those in your country.

When we transfer personal information from the European Union or other regions with data protection laws, we implement appropriate safeguards, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by relevant data protection authorities
• Other legally recognized transfer mechanisms
• Your explicit consent to the transfer

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Post the updated Privacy Policy on our Website
• Notify you of material changes via email or prominent website notice
• Provide additional notice as required by applicable law

Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Data Processing Lawful Basis (GDPR)

For users in the European Union, we process your personal information based on the following lawful bases under GDPR: